Support Policy Page

Support Policy 

Welcome to the beginning

This Privacy Policy sets out the basis on which any personal data, including without limitation, payment details and other information we collect from you or from other sources or that you provide to us (“information”) will be dealt with in relation to your personal data. Access and use of www.7agaty.com and/or the 7agaty mobile application

(collectively referred to as the “Platform”) and the services and applications (collectively referred to as the “Services”). We understand the importance you place on information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your information. By using our Services, you agree to the handling of your information in accordance with this Privacy Policy.

References in this Privacy Policy to “we”, “our” or “our” (or similar) are references to Hajati Company, which is owned by Fikra Company. References to “User” or “you” (or similar) are references to you as an individual or legal entity as applicable.

- Requirements for the return process (1): 

Proof of the purchase process (order number - invoice - etc.).

The reason for the return must be in accordance with the conditions for accepting returns (please review the conditions in the table below)

You must contact customer service within 48 hours if you receive a product that differs from the specifications shown or whose value differs from what was mentioned on the offer page. All products will be returned in addition to the attached free gifts “if any.” If all products are not returned, they will be rejected. Return process.

We will examine the product to be returned, and if it becomes clear that there are no damages resulting from misuse, the value of the product will be refunded in the appropriate manner and a response will be made within a maximum period of 3-5 days from receiving the returned product, by sending a message to your phone or email.

If it is found during the inspection process that the product to be returned does not match the reason stated in your request, the value will not be refunded and the product will be returned to you with you bearing the value of the shipping costs.

- Conditions and reasons for returning products (2). 

The following table shows the return and exchange policy of the Hajjati website. com according to the category of each product.

Reasons for return and exchange

Possibility of return and exchange

Return Terms

Receiving the wrong product, receiving a product that is not as described on the site, or receiving a damaged product

The customer has the right to return within 

(48 hours) In cases of receiving a wrong product, you also have the right to return within

  (30 days) if the products are damaged

The product has never been used and is in original condition with its original packaging and includes all tags.

Electronics: Accepted only if the product is opened and found to be different from the description or image shown

If the customer changes his mind about purchasing.

The customer has the right to return within fourteen (14) days of receipt, except in the case of non-returnable products.

Fashion

Opened product is accepted if it includes the original tags.

All other categories

Only in original condition with original packaging and all accessories included.

Non-returnable products

Underwear - shoes - personal care products (products subject to health conditions) - digital products - mobile phones unless there is an apparent manufacturing defect - any consumables that have been used or installed in something else - some baby products (such as teethers, pads, and sanitary napkins) ) - Accessories (cables, charging, batteries...) if opened.

Products that have been previously used or were damaged by the customer or are in a condition different from when they were received.

- When can products be returned:

All products sold can be returned within 30 days from the date of receipt if the product is damaged.

If the product has been purchased for more than 30 days, we will not be able to return the product 

- How to redeem purchases: 

For products that have been received, we will refund the full value of the product subject to return. This applies to the following cases:-

Products that are defective or previously mentioned in the return conditions.

If the reason for the return is due to a ringing error. com in the description or a problem with the product sent.

If the customer cancels the purchase order, he is entitled to a full refund of the purchase order value, according to the payment method.

:- Recovery methods  

First: - If the payment method is a credit card?

If payment was made by credit card, the amount paid will be refunded to your card. This period varies from one bank to another. Please check your bank’s customer service.

Second: If the payment method is cash upon receipt?

If the payment is “cash upon delivery,” the amount will be refunded in the form of a balance in your Hajjati.com account according to the customer’s desire, and you have the right to use it within a maximum of six months. You can then use your balance either to make new purchases or request a bank transfer to your personal account. .

According to the policy of protecting money deposited in the wallet, the name on the bank account must be the same as the name on the Hajati.com wallet.

Third: Manage your account balance to complete the order

   If the order value is equal to or less than the available balance: If the order value is equal to or less than the available Raneen account balance, proceed to complete the order. The system will automatically deduct the payment amount from the available balance.

If the order value is higher than the available balance: If the balance value is higher than your available account balance, you can choose an online payment method (credit/debit card) to pay the difference. The system will deduct the available value from the wallet account balance and the value due to the credit card will be calculated. /your discount

For any inquery please call us or send email at admin@7agaty.com